How AI HUB collects, uses, stores and shares your information.
Effective May 26, 2026
AI HUB ("we", "us") operates the platform at aimodelhub.ai and console.aimodelhub.ai. We are the data controller for the information described in this policy. Contact us at support@aimodelhub.ai.
Account data. Name, email address, hashed password, organization name, role and team membership.
API keys. When you bring your own provider keys (BYOK), we store them encrypted at rest. We never display the full key back to you — only a masked tail (e.g. sk-...4f2a).
Social connections. When you connect a social account (Instagram, Facebook, LinkedIn, TikTok), we receive and store OAuth access and refresh tokens, the platform account ID, display name, and the permissions you granted.
Content & usage. Prompts you submit, AI-generated responses, files you upload, posts you publish, and per-call metadata (provider, model, tokens, cost, latency, success/error).
Technical data. IP address, browser, device type, and timestamps for security and abuse-prevention.
We use the information above to (a) operate the Service, (b) route AI calls to the provider you selected, (c) publish content to the social accounts you authorized, (d) meter usage and bill correctly, (e) prevent fraud and enforce our Terms, and (f) respond to your support requests.
We share data with third parties only as needed to deliver the Service:
We do not sell your personal data. We do not use the content of your prompts or generated outputs to train any model.
Account data is retained while your account is active. API keys and social tokens are retained until you disconnect them. Usage logs are retained for 24 months for billing, security and analytics. When you delete your account, we delete or anonymize your data within 30 days, except where retention is required by law (e.g. tax records).
You have the right to access, correct, export or delete your personal data. You can manage most of this yourself from the Account page in the console, or email us at support@aimodelhub.ai.
Specifically, you can:
API keys and social tokens are encrypted at rest using Laravel's authenticated encryption. All traffic is served over TLS. Access to production data is restricted to authorized personnel and logged. No system is perfectly secure — report suspected vulnerabilities to support@aimodelhub.ai.
AI HUB is operated from Malaysia. Some third-party providers we route requests to are located outside Malaysia (notably in the United States and the European Union). By using the Service you consent to your data being transferred to and processed in those jurisdictions.
The Service is not directed to children under 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, contact support@aimodelhub.ai and we will delete it.
Material changes will be announced in-app or by email at least 14 days before they take effect. The "Effective" date at the top of this page always reflects the current version.
Privacy questions, data requests, or PDPA inquiries: support@aimodelhub.ai.